We are committed to providing convenient and reliable shipping services to our customers in the United States. Currently, we only ship within the U.S. and do not support orders for locations outside the country.
- Order Processing Time
Once payment is completed, orders typically require 1–3 business days to process before shipment. Weekends and U.S. federal holidays are generally not included in the processing time.
- Shipping Coverage
Shipping is currently limited to addresses within the United States. Please provide complete and accurate delivery information when placing your order to ensure successful delivery.
- Shipping Carriers
Orders are primarily shipped via professional carriers such as USPS, UPS, or FedEx. The specific carrier is determined based on the delivery address, order details, and logistics arrangements.
- Delivery Time
Orders within the U.S. are typically expected to arrive within 5–9 business days after shipment. This is an estimate; actual delivery times may be affected by weather, holidays, local delivery conditions, peak shipping seasons, or other uncontrollable factors.
- Shipment Tracking
Once your order has shipped, we will provide tracking information where applicable. You can check the status of your package using the carrier’s official tracking system.
- Shipping Delays
In the event of unusual delays, a lack of tracking updates for an extended period, or other shipping issues, we will assist in investigating the situation and following up with the relevant carrier as necessary.
- Delivery Address
Customers are responsible for ensuring that all order details—including name, street address, city, state, and ZIP code—are accurate and complete. Additional fees may apply if delivery fails, the package is returned, or re-delivery is required due to incorrect or incomplete address information provided by the customer.
- Special Circumstances
Severe weather, holidays, peak shipping seasons, changes to transportation networks, and other circumstances beyond our reasonable control may result in extended delivery times. We will do our best to assist you once we receive relevant logistics information.
- Delivery Issues
If your order status shows “delivered” but you have not received the package, or if there are obvious shipping irregularities, please contact us promptly with your order and tracking details so we can assist in investigating the matter with the carrier.